• 16 October, 2019

‘Soft skills are just as essential at workplace’

Business World

The Statesman

‘Soft Skills are just as essential at workplace’

Having an edge over the others can go a long way in building a successful career. Hence, Human skills are important, says RACHIT JAIN

In a Professional world of cut-throat competition and performance-based assessments,soft skills might appear to be an understated requirement. However, one cannot do without them. A Candidate might be programmer, an engineer, a writer or a sales person, but he is first a human being with an emotional quotient. Human skills are technically not considered a part professional talent; yet even the best professional talent is futile without essential soft skills. You might be the best developer in the organisation, but if you are insincere, unable to communicate well with the team, lack the ability to collaborate and fail to maintain a good  equation with yout client, your technical ability or hard skills is going to get you only so far.

Increasingly, organisations are realising that without the necessary human skills, professional talent too has its limitations. If an employee lacks technical skills, training and experience can help improve it. However, when it comes to attitude and aptitude, these are soft skills that can’t be taught or ingrained 

Why soft skills matter?

Between two employees who are equally good at their work, which one will you choose to service a client? One who is approachable, doesn’t lose patience easily, Communicates seamlessly and greets everyone with the smile or the who often turns irritable?

It is not difficult to understand why soft skills are important than hard skills, Soft skills include a series of personality trait that enable an individual better navigate his environment and handle difficult situations with grace. These human traits include social and communication skills, sincerity towards commitment, emotional intelligence, negotiation, conflict resolutions as well as people to people skills. Empathy, patience, flexibility, tolerance and an ability to communication in difficult situations without arousing tempers are very important skill sets.

Can soft skills be quantified?

It is difficult to quantify or judge soft skills in an individual at the time of recruiting. There aren’t many tests to judge skills like communication or even sincerity. However, if you accord the due important to soft skills, there are subtle ways in which you can assess these during recruitment.

This includes keeping a close eye on the way the individual communicates, the sincerity and maturity he displays throughout the process. If a candidate takes more than a week in responding to your requirement of submitting some documents, you get gauge a lackadaisical attitude behind it. Also important is to watch for the written communication with the candidate that gives a fair idea about the maturity of expression and sensibility of thought of the individual.

  As a recruiter, nobody wants to be flooded with resumes from job portals listing non-human or mechanical skills like years of experience, this degree or that course. What I am looking for are the people who are actively searching for jobs in the job position offered and are able to show some passion towards it. This is why we have tried to design innovative Talent Board that display list more than just the technical skills of an individual.

Our algorithms do not just rank candidate profiles based on a series of technical skill tests but also try to extract exceptional insights into a candidate’s skills,attitude, proactiveness and sincerity by analysing the smart data behind the candidate’s activity on the algorithm. Combining the human element with data creates a smart data pool of talent that is much more representative of a candidate’s skill set than a simple resume is.As there arises a greater shift in organisational attitudes towards analysing soft skills during recruitment, we will witness a greater proliferation of similar algorithms and psychometric tests that lay equal value on quantifying soft skills and aptitude. We will also have more organisations investing in building soft skills among their employees through psychological skills training and team building activities.